Challenge

• A $230m commercial aviation simulator hardware & training organization are one of a handful of significant global players.

• The competition were applying aggressive tactics to win new business

• The organization had been through significant change in recent years including FTE reduction due to covid

• FTE reduction resulted in weak process governance, lost knowledge & a suboptimal cultural health with minimal accountability

• The business wanted to boost productivity and reduce operational costs for minimal CAPEX investment

Approach

• Captured and quantified the challenges across the value chain from Bids through to aftermarket support

• Carried out a cultural assessment to identify suboptimal ways of working within and between teams and business functions

• Built a bedrock of insight to clearly define and align on the key operational and cultural problems to overcome

• Quantified and prioritised the large opportunities and quick wins to being significant productivity improvements

• Worked with the team to carry out implementation of 3 largest opportunities and first wave of quick wins

Results

• Productivity opportunity over £1.9m identified

• Ability to increase annual production by 18%-22% with no CAPEX

• Reduction of cost of goods sold between 3%-6%

• Improved team & cross functional ways of working through improved communication & management coaching

• Implemented “moments of truth” & checklists to deliver right first time