Challenge

• £67m B2B tea & coffee company won a new customer requiring New Product Development (NPD)

• Customer (international coffee chain) required 3 Ready To Drink (RTD) cold brew coffee beverages to launch in their stores before Christmas 2021

• No exiting processes or experience to develop and launch RTD beverages

• Complexities due to production in US, fill and pack in Germany to sell in UK

• Beverages needed to launch during global covid supply chain disruptions

• Workstream teams were failing to progress at required pace

  Approach

• Project health check including: current status of each workstream, existing methods and tools and reporting cadence and effectiveness

• New Product Development capability assessment

• Drive teams to hit deadlines by building Daily Weekly Monthly momentum

• Establish requirements-to-delivery process for RTD beverages

• Light touch into client’s S&OP process

• Built and kicked-off tender and engagement of suppliers

• Built tender assessment criteria

• Supported client to select preferred suppliers

• Supported co-packing trials

  Results

• Project re-plan to confirm December launch was still achievable

• Set-up US production, Germany packaging and UK supply chain

• Mitigated scarcity of shipping containers through robust forecasts, sufficient stock and multiple freight suppliers

• NPD toolbox built for use across all of their customer base

• All 3 RTD beverages launched on time for customer